Big Sky Burning Refund Policy

Thank you for shopping with Big Sky Burning!

Made-to-Order Policy

All of our products are custom-made to order. You have 24 hours after placing your order to request changes. After this window, your order will begin processing, and we cannot offer cancellations, refunds, or exchanges. Please double-check your order details before finalizing.

Damaged or Defective Items

We stand behind the quality of our products. If your item arrives damaged or defective, please contact us within 7 days of delivery at hello@bigskyburning.com with photos of the issue. We will gladly send a replacement or issue a refund for the affected item.

Returns

Because each item is made to order, returns are not accepted except in cases of damage or defect. All return situations will be handled on a case-by-case basis. Please contact us directly to discuss your situation.

Refunds (if applicable)

If a refund is approved, it will be issued back to your original payment method.

Questions

If you have any concerns about your order, please reach out to us at hello@bigskyburning.com